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FAQ

What is your Returns Policy?

You can return items that have not been personalised within 15 days in receipt of order as long as the item is in original condition, unused and in all original packaging

When will my order be shipped?

We aim to ship orders within 3-7 business days but there may be delays during major launches and store updates. During major store updates please allow up to 14 business days for orders to ship. International orders will take longer to reach you depending on where you are located in the world. Please allow at least 21 days to receive your item internationally. We really appreciate your support and patience.

Track My Order

Order tracking will be sent once you place an order. Tracking information will be updated from your preferred shipping provider. Please note it may take a few days for this to update.

Do you ship Internationally?

Yes, we have worldwide shipping. Please be aware that you may be required to pay additional fees for customs or tax depending on your local tax laws and where you are ordering from in the world. Please check with your local customs office and/or the selected shipping provider as they can provide further information. We are not responsible for any additional customs or import tax fees.

What size should I buy?

We recommend referring to the size charts as different items have a different fit style. For our Unisex classic fitting T-shirt we advise sizing up 1 or 2 sizes for a baggy oversized look. For our t-shirts that are retail fit and smaller fitting , we recommend going up several sizes for an oversized fit but please refer to the size chart to determine your exact measurements. The bigger the size from your normal size, the more oversized and comfortable the look will be :)

I have a burning question & I need help ?

For any questions relating to orders that is not listed here in FAQ’s section please contact support on customer@trackorder.site

I made a mistake on my address, can I amend or cancel my order once it’s been placed?

Unfortunately our system does not allow for amendments once orders have been place. If an order is returned due to an incorrect address the order will be refunded once the order has been sent back to us from an incorrect address.

My order was received and it is broken/damaged. What do I do?

We are really sorry to hear about this. We aim to provide the highest level of quality. Please take a photo in the original packaging showing the damage and our support team will investigate. We will replace the damaged item. Please be advised we cannot be held responsible for items damaged in transit.

I commented on Instagram/Youtube about a problem with my order but nobody is responding?

Sorry we aim to answer all comments on our youtube channel relating to videos. If you have an issue with an order please email the customer support team at this email for the fastest response: customer@trackorder.site :) We appreciate all of your support and we value your feedback. We are a small business and aim to respond to everyone however we are human and sometimes if there is a large number of comments we may not be able to respond to everyone, however we try our best.

My item has been received but I am not happy with the print quality, what should I do?

We are sorry to hear this and we strive to bring the best quality products to our customers. If you contact our support team as soon as possible and put your issue as the subject title, include your name and your order number. Please also attach a photo of the defective item/problem and they will rectify the issue and will replace any defective item. Please note we cannot replace items or offer refunds for orders over 30 days old. Our support team email is: customer@trackorder.site

What Is Your Youtube Channel?

https://www.youtube.com/@THEFINANCEBONECA

What is your Pinterest?

https://www.pinterest.co.uk/thefinanceboneca/

Where can I find all of your links?

All of our latest job finds, freshest money making methods, social media channels and affiliate links can be found here :https://linktr.ee/thefinanceboneca

Can I buy you a cup of tea/coffee☕️ ?

Certainly! 😁 I am super grateful that you want to support me. I am pretty certain if doctors were to test my blood, 90% of it would be made up of tea😂 Please only buy me a coffee/tea if you are financially able to as I know times are super tough right now for everyone. This is what inspired me to help others set up alternative income streams so they didn't need to struggle anymore. ➡️ Other free ways to support me would include liking 👍 and commenting 💭 on youtube videos. Turning on Notifications so you get notified every time I upload or post and interacting with my Instagram posts. Here is the link to buy me a coffee/tea: https://www.buymeacoffee.com/thefinanceg

Why was your store launch late?

Apologies! if you were waiting to shop with us and were not able to. I did not make our initial Halloween launch due to being in hospital and sick. We have also had some major issues with our supplier integration which delayed our launch sadly. We hope that you will now be able to check out without a fuss. If there is any issue, please don't hesitate to contact us. Thank you from the bottom of my heart for supporting me. Purchasing from this store enables me to reinvest back into the business and the income will be spent on improving youtube channel production, new merch products and printing/ embroidery equipment. Thank you ☺️ ❤️